Integrating Guide with PagerDuty

Automatically sync your engineering team’s on-call schedules from PagerDuty so interviews aren’t scheduled during on-call hours

Written By Troy Sultan

Last updated 6 months ago

🔧 What This Integration Does

When you connect PagerDuty to Guide, we’ll automatically sync your engineers’ on-call schedules and convert them into interviewer-specific blocked dates. These blocks appear in Guide’s scheduling engine and prevent interviewers from being booked during their on-call windows.

This saves time and reduces the need for secondary calendar workarounds.

⚙️ How to Connect PagerDuty

  1. Go to Settings → Integrations in Guide

  2. Under PagerDuty, paste your PagerDuty API Key

  3. Click Connect

✅ Once connected, Guide will automatically pull all on-call schedules nightly from PagerDuty.

🧠 What Happens After Connecting

For each Guide user who matches a PagerDuty schedule:

  • Their on-call shifts will appear as blocked dates in scheduling

  • These blocks will automatically show up in the Guide calendar view during scheduling

  • You’ll also see the schedule name (e.g. “Platform On-Call”) attached to each blocked period

🗓️ How It Looks During Scheduling

When scheduling a candidate:

  1. Search and add the interviewer like normal

  2. If the interviewer is on-call for the selected time:

    • A warning banner will appear

    • The time block will be grayed out or unavailable

    • You’ll see the schedule name as the reason for the conflict

      📌 E.g., “Blocked – PagerDuty: Backend On-Call”

🔁 Migrating from Secondary Calendars

If your team was previously using secondary availability calendars (like synced PagerDuty Gcal feeds), you can now remove those.

🧹 Removing these avoids duplicates or overlapping conflicts in the scheduling interface.

You can:

  • Ask interviewers to remove their secondary calendars themselves

  • Or contact Guide Support to bulk-clear secondary calendar settings for your team

✅ Summary

With this integration, Guide automatically prevents on-call engineers from being booked for interviews — no manual updates or extra calendars required.

If you need help connecting PagerDuty or cleaning up old calendar settings, contact support and we’ll help you get set up.